Acknowledging your efforts

Thank you for processing Ms. S's refund as quickly as you did. More importantly, I wanted to acknowledge the efforts of you, your staff, Mischa, Javier and everyone else who dedicated themselves to Ms. S's care and maintenance. I know that this was a difficult case and I had hoped that Ms. S would thrive upon her arrival at Via Elegante but I think she was just tired of fighting and struggling. The surgery that she elected to have which led to her admission was extremely difficult on her. Despite the difficulties, your staff acted with tremendous compassion and concern and made her last few months far more pleasant than they would have been in any other residence. Again, many thanks and best wishes to all of you. — C. A. S. Personal Representative