Privacy Policy

Effective Date: 1/1/2026

Via Elegante (“Via Elegante,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://viaelegante.com/ (the “Website”) or communicate with us, including via SMS text messaging.  By using our Website or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Phone number
  • Email address
  • Mailing address

Information you provide when contacting us or requesting services
Text message content when you communicate with us via SMS
We may also automatically collect certain information when you visit our Website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Website

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support
  • Communicate with you regarding services, appointments, or requests
  • Send and receive one-to-one, conversational SMS messages
  • Improve our Website and services
  • Comply with legal obligations
  • We do not use SMS messaging for mass marketing or automated promotional campaigns.

3. SMS Text Messaging Privacy

If you opt in to receive SMS messages from Via Elegante, we may use your mobile phone number to send conversational, one-to-one text messages related to customer service, service updates, and responses to inquiries.

Message frequency varies based on your interaction with us
Message and data rates may apply
You may opt out at any time by replying STOP
You may request assistance by replying HELP
Your phone number will not be sold or shared with third parties for marketing purposes. SMS communications are sent only with your consent and in accordance with applicable laws and carrier requirements.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
With service providers who assist us in operating our business (such as website hosting or communication tools), under confidentiality obligations
If required by law, regulation, or legal process
To protect the rights, safety, or property of Via Elegante or others

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices and Rights

You may choose not to provide personal information, but doing so may limit your ability to use certain services or communicate with us.
You may request to:
Access, update, or correct your personal information
Opt out of SMS communications by replying STOP
To make a request, please contact us using the information below.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Via Elegante
5644 N Vía Latigo
Tucson, AZ 85704
Phone: (520) 293-3280
Website: https://viaelegante.com/contact/